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FAQ – Reborn Masks
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Are valved masks safe?

Yes they are, the articles are about none reusable masks that use valves, our exhalation valve sits behind the PM2.5 filter, the air exhaled passes through mask inner layer and the filter before reaching the valve.

Are masks reusable?

Our masks are designed to be reused and washed.

How are your masks diffrent?

While most reusable masks are one layer ours are made using multiple layers and have a filter insert and an exhalation valve.

Do you sell masks for companies and organizations?

We offer commercial pricing for companies and organizations for bulk orders.

What Shipping Methods Are Available?

We ship packages via Canada post, we also offer free shipping on orders over $100, and free pick up for bulk orders.

Do You Ship Internationally?

We ship in Canada and internationally

How Long Will It Take To Get My Package?

For in-stock items, we will ship packages out in 2-3 business days, for backorder items they will send out on a first-come-first-served basis.


What Payment Methods Are Accepted?

You pay using PayPal or Stripe, using visa, master card, Amex and debit.

Is Buying Online Safe?

Your payments are protected by Paypal/Stripe and we do our best to ensure your privacy.

Orders & Returns

How do I place an Order?

Simply click on add to the card on the product page and proceed to the checkout page.

How Can I Cancel Or Change My Order?

Orders can be canceled up to 4h after they are placed, bulk and backorder items cannot be canceled.

Do I need an account to place an order?

No you can checkout as a guest however we recommend that you make an account so its easier to keep track of your orders and make future orders easier.

How Do I Track My Order?

We will provide you with a tracking number as soon as your order is shipped.

How Can I Return a Product?

Due to the nature of our products no returns are accepted, unless packaging is damaged during shipping.

Are they made in Canada ?

We are a team of Canadian entrepreneurs working from Toronto our masks are made in china then package and distributed from Toronto, we have strict quality standard and stand behind our product to arrive free of defect.

Do you ship on weekends?

We ship orders from Monday to Friday.

Are deliveries effected?

due to current circumstances there might be delays with deliveries.

What is your live chat operating hours?

Monday to Friday 12AM to 8PM.